Who We Are
Sereotsopetcollar (“we,” “us,” or “our”) operates the website https://sereotsopetcollar.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within USA.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 17:00 (EST) Eastern Standard Time (New York) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 2-3 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We ship all orders via USPS First Class. Most locations within the United States can expect delivery within 2–3 business days.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: service@sereotsopetcollar.com
- Hours: 9:00AM-5:00PM (Mon-Fri)
